GUEST MANAGEMENT

CASE STUDY: City Harvest's 40th Anniversary Gala

CLIENT: CITY HARVEST

EVENT TYPE: GUEST MANAGEMENT

OBJECTIVE

 
STAMP Event Co. continued its long-standing partnership with City Harvest, taking charge of guest management for the organization's 40th Anniversary Gala. The primary objective was to provide premium guest services for attendees, focusing on detailed  guest communications, check-in, seating, and tracking of donor and sponsor benefits.

CHALLENGES 

• Manage real-time collaboration with City Harvest for optimal fundraising opportunities and donor engagement
• Ensure  precise guest communications and data management for a seamless check-in process
• Provide meticulous tracking and fulfillment of donor and sponsor benefits

APPROACH

Real-time Collaboration:

• Implemented STAMP’s proprietary guest management system to complement City Harvests’ existing system and support their in-house fundraising team. 
• Led strategy meetings to refine and adjust to staff and donor needs

Guest Communications and Data Management:

• Handled all guest communications, providing detailed information six weeks before the event
• Manage guest data for precise check-in, seating arrangements, and personalized experiences
• Implemented a digital platform for easy and secure data exchange between STAMP and City Harvest

Tracking and Fulfillment:

• Established a meticulous tracking system for donor and sponsor benefits, ensuring each commitment was fulfilled seamlessly
• Monitored and reported on the impact of donations, creating a transparent and accountable process
  

RESULTS 

• Provided essential fundraising administration, resulting in enough funds to provide for more than 9.6 million meals to New Yorkers in need
• Personalized white glove service for donors and sponsors
• Transparent and accurate reporting
  
  

CASE STUDY: Guest Management for Netflix’s Extraction 2 Premiere

CLIENT: NETFLIX

EVENT TYPE: GUEST MANAGEMENT

OBJECTIVE

STAMP Event Co. partnered with Netflix to spearhead guest management for the highly anticipated Extraction 2 Premiere held at the Jazz at Lincoln Center. The objective was to provide exceptional guest services to high profile guests and ensure a full house for the premiere, while maintaining Netflix’s particular style of guest management.

CHALLENGES 

• Manage a full house at the prestigious Jazz at Lincoln Center
• Coordinate correspondence, guest lists, and seating for a high-profile movie premiere
• Adhere to Netflix's specific guest management protocols and processes
• Ensure a smooth fusion of STAMP’s processes with Netflix's established standards

APPROACH 

Netflix Collaboration:

• Worked closely with Netflix to understand and align with their specific guest management cadence
• Integrated Netflix's protocols into STAMP's established processes
• Conducted collaborative planning sessions to ensure a unified approach to the premiere

Full-Spectrum Guest Management:

• Handled all aspects of guest management, from correspondence to ticketing and theater-style seating to on-site check-in
• Implemented a meticulous system for guest lists, ensuring accuracy and efficiency
• Leveraged digital tools for streamlined communication between STAMP and Netflix

RESULTS 

• Exemplary guest experience
• Efficient and thorough guest management
• Seamless integration of different event management processes, resulting in a synergy that elevated the overall event